Description:
Reports to: Sr. Business Support Manager / Sr. Director, Business Support
FLSA Status: Non-exempt
Position Overview: The Business Support Partner III provides expert-level account support, account management, and business development for assigned departments/accounts. This role requires a higher level of autonomy and strategic thinking, with 35% of responsibilities focused on account management and 15% on business development.
Our Hybrid Work Program: To create vibrancy and foster collaboration, while providing for hours spent working from home, we have implemented a hybrid work schedule. We work from the office in Poway on Monday, Tuesday, Wednesday and Thursday. Fridays are spent working from home. Team members can always work more hours in the office, if they choose.
Key Responsibilities / Essential Functions:
Advanced Account Support:
Independently manage complex order processing in the company's CRM, order entry, and embroidery systems. Analyze and resolve escalated order issues, collaborating across departments to ensure resolution. Ensure data accuracy, including pricing, inventory levels, and return processing. Act as a primary contact for critical customer inquiries, ensuring timely and effective solutions. Train and mentor junior team members on advanced order processes and systems.
Advanced Account Management:
Strengthen relationships with assigned accounts through proactive engagement and strategic analysis. Conduct detailed account reviews to identify trends, opportunities, and areas for improvement. Manage and transition clients to Magento portals, ensuring seamless integration. Present customized product solutions and promotions to key accounts to drive growth. Independently prepare and present Quarterly Business Reviews, offering strategic insights and actionable recommendations.
Business Development:
Conduct conversion analytics to identify and act on growth opportunities. Lead outbound calling campaigns to expand client engagement and increase sales. Develop and execute targeted email marketing campaigns to nurture customer relationships. Perform business reviews independently to assess performance and growth potential. Assist in the development of marketing campaigns to support business initiatives and drive new opportunities.
Sales Support:
Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests. Onboards new accounts to include: Account set up, credit applications, setting up "identifys" and "identify 2s",as needed, importing client lists, and custom portal builds Product Support: Creates visual guides and decks - product images, pricing, descriptions, and mock-ups
Corporate / General:
Lead cross-functional projects to drive process enhancements and operational efficiencies. Provide strategic feedback and recommendations on process and procedural improvements. Develop structured approaches to manage multiple accounts effectively, ensuring deadlines and key milestones are met. Stay informed on industry trends, system updates, and company products to provide informed support. Uphold and promote Chef Works' core values across all interactions and responsibilities.
Requirements:
Minimum Qualifications:
High school diploma or equivalent; associate's degree or higher in business administration or a related field preferred. 8+ years of progressive experience in customer service, sales support, or business support roles. Advanced proficiency in Windows (2016 or above), Microsoft Word, Excel, and order entry database systems. Strong analytical, organizational, and strategic thinking abilities. Excellent verbal, written, and interpersonal communication skills, with demonstrated problem-solving and negotiation abilities. Ability to independently manage tasks, prioritize workloads, and mentor junior team members. Proven ability to work effectively in a fast-paced, team-oriented environment.
Physical Requirements:
Occasional lifting of up to 10 lbs (less than 5% of the time), primarily at waist level. Prolonged desk and computer work. Extensive phone and virtual meeting participation required.
Compensation details: 0 Hourly Wage
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