Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting-edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.
Role Overview:
The Business Operations Coordinator is responsible for the management of business processes within the Workforce Operations Division of the Indiana Department of Workforce Development. This positions also serves as administrative support to the Chief Workforce Officer.
Additionally, essential duties and responsibilities:
• Facilitates a variety of business processes and assists with project coordination of initiatives in the workforce division.
• Maintains reports and tracking tools that inform and drive improved business practices and operational performance.
• Reviews, updates and maintains business process documents and procedures.
• Provides excellent, professional, internal and external customer service by assessing customer needs, providing assistance and working to timely resolve issues.
• Serves as a point of contact and technical consultant to division staff, clarifying and interpreting procedures, providing references and resolving issues.
• Maintains positive working relationships with various DWD departments including workforce programs, fiscal, human resources, legal and IT teams.
• Manages and maintains calendaring and administrative assistance support for the Chief of Workforce Officer. Additionally, develops and maintains department calendar of events and conferences.
• Manages a variety of human resource functions for the workforce operations division including facilitating new employee onboarding activities, employee recognition processes, coordination of intern activities, and maintaining employee job descriptions.
• Develops and shares monthly reports related to areas of responsibility.
Salary Statement:
The salary for this position traditionally starts at $42,900.00, but may be commensurate with education or work experience.
A Day in the Life:
The essential functions of this role are as follows:
-Research and compile information on specific aspects of the program such as procedures, needs and policies.
-Answer customer questions about program policies and procedures.
-Establish, organize, and maintain current and historical files related to the program.
-Assist in the preparation of program reports, develop applications, prepare budget allocations and/or purchasing of consultative services.
-Maintain, monitor, and order program assets.
-Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.
-Schedule, prepare, and disseminate all program related training materials.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
What You'll Need for Success:
You must meet the following requirements to be considered for employment:
-Specialized knowledge of program area including pertinent rules and regulations.
-Specialized knowledge of applicable legislation, guidelines, agency policy and professional standards and practices.
-Ability to research, analyze, and compile specific topics related to program area.
-Ability to communicate effectively.
-Ability to operate effectively in a group decision-making process.
-Tact in dealing with other agency personnel and the public.
-Specialized knowledge of accounting and budgeting.
-Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
-Three (3) medical plan options (including RX coverage) as well as vision and dental plans
-Wellness Rewards Program: Complete wellness activities to earn gift card rewards
-Health savings account, which includes bi-weekly state contribution
-Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
-Two (2) fully-funded pension plan options
-A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
-150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
-Up to 15 hours of paid community service leave
-Combined 180 hours of paid vacation, personal, and sick leave time off
-12 paid holidays, 14 on election years
-Education Reimbursement Program
-Group life insurance
-Referral Bonus program
-Employee assistance program that allows for covered behavioral health visits
-Qualified employer for the Public Service Loan Forgiveness Program
-Free Parking for most positions
-Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobsspd.IN.gov.
