NCS
is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
-Answering incoming calls and making outbound calls to customers or clients.
-Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
-Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
-Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
-Ensuring accurate and complete documentation of customer interactions and transactions in the system.
-Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Ideal candidate should possess the following:
-1 year Customer Service Experience in technical or non-technical call center environment preferred.
-Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
-Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
-Basic computer skills and proficiency in typing are also important.
