- Location:
-
(M4W 0A2) Ontario, Canada
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Human Resources Jobs
- Other Industries & Skills:
- Advertising, Marketing & PR Information Technology, Recruitment
- Advertiser:
- Sephora
- Job ID:
- 132242599
- Posted On:
- 06 September 2025
Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
ABOUT THE ROLE:
As the Manager, Store Experience Insights & Analytics, you’ll be at the heart of transforming the way our clients experience Sephora Canada. In this dynamic role, you’ll dive deep into data and trends to uncover opportunities that elevate every moment in our stores—from the first hello to the last swipe at checkout.
Your insights will power innovation, helping our teams craft unforgettable in-store journeys that surprise and delight. You’ll collaborate with passionate experts across Events, Brand Education, Digital, Business Operations, Retail Training, Marketing, and Merchandising, ensuring that every detail, from services to technology, works together seamlessly to enhance the in-store experience.
WHAT YOU'LL DO:
Store Experience Reporting, Data & Insights
style="margin-bottom:0.0in;margin-top:0.0px"-
-Develop, enhance, and maintain dashboards to track key performance indicators (KPIs) for the store experience, delivering actionable insights to leadership and field teams
-Analyze sales data, client feedback from platforms such as Medallia, and market trends to uncover opportunities to elevate the store experience and boost sales conversion
-Create reporting tools to measure the effectiveness of store experience initiatives, regularly refining strategies based on data-driven insights and timely feedback
-Conduct audits of existing dashboards to ensure data accuracy, consistency, and relevance, promptly resolving any discrepancies to equip stores with reliable information
-Oversee and analyze the Selling Productivity Program, providing insights to optimize current initiatives
-Drive Beauty Services program performance by forecasting goals, planning labor, and leveraging client insights to uncover new business opportunities
-Serve as the Canadian Representative and primary owner of Tableau/AIQ platforms and dashboards related to store objectives, digital initiatives, visit reports, store experience, Client Experience Leader, and Beauty Advisor Productivity, ensuring seamless integration and continuous improvement
Store Experience Development & Innovation
style="margin-bottom:0.0in;margin-top:0.0px"-
-Identify opportunities to elevate the retail journey by envisioning innovative pilots and programs, guided by data-driven insights
-Collaborate with Brand Education, Retail Talent & Training, and Business Operations to seamlessly weave store experience tools into learning and training programs
-Partner closely with the North American Business Analytics team to set inspiring store experience goals and methodologies that reflect broader business ambitions
-Brainstorm creative tech enhancements designed to unlock and optimize store experience programs
-Stay ahead of the curve by pinpointing industry trends and best practices to continually enrich the in-store experience
-Assess how store experience initiatives can amplify customer lifetime value
-Analyze the profitability of store experience programs, including beauty services, and recommend exciting changes to maximize success
Store Visits
style="margin-bottom:0.0in;margin-top:0.0px"-
-Perform site visits to assess the in-store environment, service delivery, and customer experience.
-Monitor and assess team strategies for promoting and enrolling clients in our Beauty Insider Program, identifying best practices that drive sales and increase client frequency
-Collect store feedback and provide recommendations to support developing strategies that drive sales, conversion and client experience
Communication, Culture & Cross-Functional Support
style="margin-bottom:0.0in;margin-top:0.0px"-
-Maintain and update store experience-related policies, ensuring they are clear, concise, and easily accessible to store teams
-Work cross-functionally with teams (e.g., Marketing, Merchandising, Business Operations) to understand the impact of their initiatives on the store experience, providing feedback and recommendations to ensure alignment and optimization
-Develop presentations and communication materials to share insights and recommendations with key stakeholders
-Ensure all platforms and processes support an inclusive and accessible shopping environment that meets the needs of a diverse clientele
WHAT YOU’LL BRING:
style="margin-bottom:0.0in;margin-top:0.0px"-
-Minimum 3 years of experience in a strategic analytical role within Retail Operations, Finance, Strategic Initiatives, or Business Development
-Bachelor’s degree in business administration, Retail Management, or a related field required; a Master’s degree is considered an asset
-Excellent analytical skills and the ability to interpret sales data, store feedback, and market trends to identify opportunities and develop actionable insights
-Strong strategic thinking skills with a proven ability to challenge the status quo and develop innovative solutions to improve the store experience
-Exceptional presentation and communication skills, with the ability to effectively communicate insights and recommendations to a variety of audiences
-ability to work cross-functionally, influence stakeholders, and build strong relationships across all levels of the organization
-Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines
-Tech-savvy with advanced proficiency in Microsoft Excel, Word, and PowerPoint. Experience with data visualization tools (e.g., Tableau) is a plus
-genuine passion for beauty, customer service, and driving a high-performance selling culture
-Capacity to adjust strategies in response to evolving retail trends and store preferences
-Willingness to travel up to 20% of the time
#FSCHIRING
WHY YOU'LL LOVE WORKING HERE:
style="margin-top:0.0in;margin-bottom:0.0in" type="disc"-
-You’ll be part of a unique culture and family of passionate and inspiring individuals
-You’ll work alongside the best talent in the industry – people you’ll be proud to work with
-You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities
-You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more
-Benefits you can mix and match, depending on your needs
-Employee Assistance Program services for those times you need extra support
-Access to our Well-BeingSephora program to support your mental, financial, physical, and social well-being
-Holidays, time off, company-wide shutdown week in December, and flexibility to support work-life balance
-And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners
Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.
