Position Title:
Assistant General Manager, PDC
Departments:
Logistics
Function:
Operations
Grade:
210
Reports To:
General Manager
FLSA Status:
Exempt
At Sephora, our people create and drive our success. We know that delivering the best products, services, and experiences to our clients requires flawless execution. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora…
As the Assistant General Manager at the Perryman Distribution Center (PDC), located in Perryman, MD, you will be responsible for operational functions within a Distribution Center exceeding 600K square feet, operating 7 days per week, 2 shifts per day. The AGM is responsible for the supervision of the Inbound, Replenishment, and Order Fulfillment operations, for an eCommerce operation, focusing on achieving defined service, cost, quality, and financial objectives. The AGM partners with the GM(s) (PDC/MDC) to implement strategies and objectives to maximize productivity, service levels, and maintain financial accountability for the DC(s).
In addition, you will work collaboratively with Leadership to accomplish the following:
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-Engaging and inspiring a team of 4 Operations Managers through daily supervision, mentorship, and proactive communication. Foster a culture of continuous improvement by providing direction for receiving, replenishment, and order fulfillment activities, conducting regular performance reviews, and providing feedback to optimize performance and growth.
-Implement, in partnership with the GM, the strategic vision and business plan for the DC(s) to achieve the DC's performance objectives, including maintaining staffing requirements.
-Manage and adhere to the DC financial budget; provide input and recommendations for budget revisions; and represent the DC in articulating overall performance and expenditures as required.
-Lead with agility and manage ambiguity by proactively identifying potential disruptions and anticipated changes, developing contingency plans, and swiftly resolving operational challenges, while ensuring financial objectives are met. Examples include managing sudden spikes in order volume during peak seasons, resolving unexpected equipment malfunctions, and mitigating disruptions caused by supply chain delays.
-Coach, train, and develop the team using formal/informal training methods in alignment with Sephora values.
-Assist the GM with the evaluation of the effectiveness of the assigned DC(s) and recommend alternatives for work methods, procedures, controls, and staffing to achieve accurate and timely order processing.
-Assume responsibility for financial, operational, personnel, process, and service-related objectives to drive continuous improvement and reduce overall cost-to-serve.
-Provide high-quality internal and external customer service per company standards, including contracted transportation, supply, and equipment support partners.
-Manage and optimize critical DC-related systems, including JDA WMS, Dematic, ProShip software, FRAME, and Hy-Tek WCS, CognitOps and Reddwerks WES, to ensure seamless operations. Oversee TMS, Material Handling Equipment (Raymond), RF devices, BG Robotic put walls and LMS integration for optimal performance.
-As assigned by the GM, manage, direct, evaluate, participate in, and/or facilitate activities related to capital project initiatives within the DC(s).
-Supports all Sephora Asset Protection policies and procedures by partnering with the Asset Protection Manager as necessary to address theft and other loss-related activities.
-Partner with the Inventory Control Manager to support best practices and ensure inventory accuracy is maintained.
-Implement and enforce all Sephora, local, state, and federal safety policies and regulations, including OSHA guidelines. Conduct regular safety audits, identify potential hazards, and implement corrective actions to maintain a safe working environment. Lead safety training programs and promote a culture of safety awareness among all DC employees.
-Maintain a flexible work schedule and adhere to the requirement of working any designated shift required per business and operational needs, working up to 50% of your scheduled hours on evening and weekend shifts.
Knowledge, Skills and Abilities:
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-Strong analytical and financial planning skills with a comprehensive understanding of key supply chain processes.
-Management skills with emphasis on leadership, supervision, motivation, communication, and planning.
-Strong interpersonal skills with the ability to develop an engaged culture based on high-performing and empowered teams.
-Excellent verbal and written communication skills, including advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, etc.).
-Ability to understand and manage annual financial budgets.
We would love to hear from you if you have:
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-A minimum of 7+ years of management experience in a highly automated, e-commerce distribution, operations, or manufacturing environment is required.
-Previous Warehouse Management System experience, with preferred experience with JDA and Blue Yonder.
-Previous experience managing, supporting, and/or creating annual operating budgets, possessing a high level of business acumen.
Supervisory Responsibilities:
Manages assigned Operations staff for designated Distribution Center(s).
Working Conditions:
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-Moderate but varying temperature and humidity in office and warehouse environments.
The annual base salary range for this position is $160,735.00 - $179,645.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you’ll enjoy…
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-Beauty & Beyond:
Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
-Endless Evolution:
You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you’re empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
-Creativity Unleashed:
At Sephora, you’re encouraged to explore, innovate, and have fun while working with diverse clients, teams, and leaders. You won’t just partner with iconic brands; you’ll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we’re defining the future of beauty.
-Bold Authenticity:
Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you. You are what sets us apart.
-Diversity, Inclusion & Belonging:
We pledge to create a beautiful community where everyone’s uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business—ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging. We believe in demonstrating our values with action!
Meaningful Rewards:
Sephora offers comprehensive medical, vision, and dental benefits, EAP, generous vacation and holiday time off, meaningful engagement activities, an employee discount, free beauty product gifts from brand partners, and so much more!
Sephora is an equal-opportunity employer and values diversity at our company
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We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
